Coding is cheap. Knowing what to code isn’t.
PRODUCT STRATEGYServiceNow's Build Agent Can Write 80% of Your App. It Still Can't Tell You What to Build.
ServiceNow's Build Agent can create workflows, automate logic, and build interfaces at speed. But it still can't answer the most important product question: what should you build, and why?
PRODUCT STRATEGYYou're the PM, the Dev, and the Support Team. Your Tools Should Treat You Like It.
Solo founders and small teams wear every hat in product development. Here's why your tools need to reflect that, and how a connected workflow changes everything.
AIAI Makes Builders Faster. Customer Understanding Makes Them Better.
As AI helps engineering teams produce software faster, the bottleneck moves. The limiting factor is less about writing code and more about deciding what should be built in the first place.
PRODUCT STRATEGYRise of the ServiceNow Builder Persona
Powered by Now Assist for Creator, a single person can now build applications and workflows that once required a full team. IC5 Labs' PBE answers the question that comes first: what should you build?
PLATFORM NEWSKnowledge 2026 Recap: ServiceNow Bets Everything on the Agentic Era
ServiceNow's annual conference drew 25,000 to Las Vegas with a single message: the agentic era is not coming, it is already here. Here is everything product teams need to know.
PRODUCT STRATEGYAI-First Product Development: A New Paradigm
How leading product teams are restructuring their entire development workflow around AI capabilities, and what it means for the future of software.
