Seven purpose-built agents across Customer Signals, Product Model, and Release Intelligence. They capture evidence, draft requirements, and write release notes. Your team reviews, decides, and ships.
Reads meeting transcripts and proposes candidate needs, pain points, feature opportunities, and personas, with customer quotes attached as evidence.
Explore the agent →ProDrafts requirements and acceptance criteria from a feature definition, its linked customer needs, and the evidence behind them.
Explore the agent →ProTakes approved requirements and supervises the build using ServiceNow Build Agent.
Explore the agent →MaxWrites evidence-backed release notes, identifies impacted users, and summarizes customer value.
Explore the agent →MaxTracks phase gates and release state, and flags a release in jeopardy before it slips.
Explore the agent →Agents run in your instance, use the model provider your administrator approved, and stage every suggestion for human review.
Attach a meeting transcript and the agent reads the whole conversation, not just the parts someone happened to write down. If a need already exists, new evidence strengthens it instead of creating a duplicate.
now_assist_panel_user · x_ic5l_csa.userTrack the customer, date, owner, and primary contact for the meeting.
Paste or attach the plain-text transcript from your meeting recording.
The agent extracts personas, needs, and evidence with sentiment and timestamps.
Confirm or reject each suggestion, then relate needs to work items.
IC5 Labs agents use the controls ServiceNow already gives you. Nothing to bolt on, nothing new to audit.
Agents use the LLM provider configured in AI Admin Hub. The app embeds no model credentials.
Prompt injection, offensiveness, and sensitive topic filters apply to every agent run.
Mask personally identifiable information with Data Privacy policies on the Now Assist channel before anything reaches the model.
Every suggestion lands in a staging field for confirmation. Nothing is committed silently.
Each piece of evidence records its source, extraction run, prompt version, and model provider.
No extended out-of-the-box tables, no modified ServiceNow logic, no Global-scope artifacts.
Bring a transcript to your demo and see Customer Signals Agent turn it into evidence-backed needs in minutes.