41% of product teams use AI to summarize customer feedback. But only 28% say it's as good as a human at it.
Meanwhile 82% report low-effort AI work getting passed around, and about half spend time babysitting agents.
The answer isn't less AI. It's AI you can check. Customer Signals Agent suggests which need a piece of evidence belongs to. A human confirms it, and the link back to the original record stays attached.
Speed from the agent, judgment from the team, an audit trail for everyone.
Source: Atlassian, State of Product 2027. Methodology: Wakefield Research, 1,000 respondents across the US, Germany and France, surveyed August 2026.
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