Product Builder Experience turns what your customers tell you into evidence-backed needs, live roadmaps, and releases that close the loop. Native to ServiceNow, running on the model your administrator already approved.
The effective PM-to-engineer ratio has moved from roughly 1:8 to 1:20. Every engineer ships more per day, and the people deciding what to build are still working from scattered notes.
of product teams can trace every roadmap decision back to customer evidence.
say logged customer feedback isn’t consistently used in decisions.
say decision-making hasn’t sped up, even with AI helping them ship faster.
Three apps that build on one another. Start with customer signal, add strategy and roadmaps, then close the loop at release. Each one ships with AI agents that do the clerical work so builders can do the deciding.
Turn calls, cases, and conversations into prioritized customer needs with the raw evidence attached.
Connect needs to capabilities, features, and requirements, with a live roadmap of what is being built and why.
Phase-gate every release, connect it to the needs it addresses, and tell the customers who asked.
Every AI suggestion lands for review with its provenance attached. When someone asks why a feature was built, the answer is one click away.
Built on ServiceNow AI Agent Studio and Now Assist Skill Kit. No IC5 Labs-hosted component, no inbound endpoint.
Uses the LLM provider your administrator already governs. We embed no model credentials.
Suggestions are staged for confirmation, never committed silently.
See Customer Signals Agent turn one of your own transcripts into evidence-backed needs, live in your instance.